Customer Complaint Letter
Jane Mc Donald
567, Arlington Street
23rd March, 2008.
Ms. Emily Davis
Customer Service Manager
Ref: Defective Food Processor
Dear Ms. Davis,
I bought Must-Have Food Processor from your company on 12th March. The receipt number of the transaction is 12489. I regret to inform you that it is not functioning properly. Though the brochure and your salesman had made claims that the jars were made of unbreakable material, I have found some cracks after the first use only.
I have bought various products from you on earlier occasions and this is the first time that I have been so badly let down by your product. As per my understanding of the Warranty, I am entitled to a full refund, if I am dissatisfied with the product. Under the circumstances I have no choice but to ask you for a refund of my money.
I am herewith enclosing a copy of the Receipt as well as the Warranty Card. I request you to kindly take immediate action and initiate the process of refunding my money within one week.
Encl.: Copies of Receipt and Warranty Card