Customer Complaint Letter

On February 25, 2010

Jane Mc Donald

567, Arlington Street

Princeton

New Jersey

23rd March, 2008.

Ms. Emily Davis

Customer Service Manager

All-Purpose Products

New Jersey

Ref: Defective Food Processor

Dear Ms. Davis,

I bought Must-Have Food Processor from your company on 12th March. The receipt number of the transaction is 12489. I regret to inform you that it is not functioning properly. Though the brochure and your salesman had made claims that the jars were made of unbreakable material, I have found some cracks after the first use only.

I have bought various products from you on earlier occasions and this is the first time that I have been so badly let down by your product. As per my understanding of the Warranty, I am entitled to a full refund, if I am dissatisfied with the product. Under the circumstances I have no choice but to ask you for a refund of my money.

I am herewith enclosing a copy of the Receipt as well as the Warranty Card. I request you to kindly take immediate action and initiate the process of refunding my money within one week.

Thanking You,

Sincerely,

Jane McDonald

Encl.: Copies of Receipt and Warranty Card

Download Customer Complaint Letter

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One Response to Customer Complaint Letter

  1. Complaint Letters | Sample Letters says:
    February 25, 2010 at 12:21 pm

    [...] Customer Complaint Letter [...]

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