This letter is in regards to the purchase of garments made by me from your retails store on 1st of February 2012. I had purchased five shirts and three trousers out of which three shirts have turned out to be torn.
I have been purchasing garments from your store since last two years, but, I have never come across such situation before. I found three shirts out of the five to be torn. I would request you to refund me for the damages incurred or give me three new shirts instead of these shirts.
I would request you look into the matter immediately and take some action. I believe that you would not like to lose one of your regular customers.