To

Peterson Paul

134 Royals Street

Buckingham

UK

4^rth April 2012

Subject: Resolution of your grievance regarding poor services.

Dear Customer,

I am writing this letter in response to your grievance raised on 2^nd of April regarding the poor services received by you from our hotel staff. We truly respect your right to file a concern and apologise for the inconvenience caused by you.

Examining your complaints and concerns, the staff manager along with fellow junior managers completed their investigation today. We have interviewed our chef and the waiters allotted to serve the food to your room. They were questioned on delayed in serving your food. Keeping in mind your grievance, we at Soft Hotels have appointed many new skilled and proficient waiters for quick services.

Thanks a lot for bringing this matter to our attention. We promise to serve you with excellence in future.

If you have any additional questions or complaints regarding us please feel free to contact us on 387328338 or 373874833.

Truly,

Mark Henry

Manager, Soft Hotels.