35/9, Margaret Road
Date: 26th January 2012
Subject: Apologies for poor customer support
Dear Mr. Davis
I am writing this letter in response to your last e-mail which included a complaint against two of our executives from the customer support desk. I have gone through the details given by you and apologise for their misbehaviour. After reading your mail, I enquired about the incident from the floor supervisor who was on duty that day and came to know about the inappropriate language used by those two executives from our customer service department.
We would like to inform you that both these executives have been suspended for the next 10 days and shall not be entitled to any remuneration for this entire period.
I once again apologise for the incident; it is indeed a matter of shame for our organization. We hope you shall forgive us this time and allow us to continue serving you.
Head Customer Service Department