This is to inform you that we have a complaint against you about the products supplied by you. We have received the parcel on [date] and upon checking of the products, we found some defects in the products and we wish to inform you that we need a replacement of all defective goods.
At the time of placing an order, you stated that you will defect-free goods but we did not receive goods that are free from defects.
We also would like to inform you that if we do not receive quality goods within ten days, we will be canceling our order and we will be claiming full amount from you.
Please confirm receipt of this letter and confirm to us that you are replacing the goods. Call us or mail us with the dispatch details so that we can track shipment. Please also ensure proper packing and forwarding so that goods are not damaged in transit.
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