Client complaint letter
Mr. Edwin Hasselhoff
555 East Main Street
Spartanburg, South Carolina 29302
November 6, 2010
Mr. Aldrin Baker
Customer Service Representative
Dear Mr. Baker,
I write to you with regard to the quality of the laptop which I purchased from your company at your branch in town. I bought the laptop which was sold on sale last week. Despite the item being sold at a lower price, your sales staff at the time, Mr. Joseph McDonald, assured me that the item is still fully functional and has no defects. I was satisfied with my purchase at the time.
After only a week of use, however, the laptop battery is already starting to malfunction. I have to keep the laptop connected to an electricity source and thus could not use the equipment outside my home or office. Since the item has a one year warranty, please replace the laptop immediately. I have attached the receipt and warranty card for your reference.