Address of Sender


Name of Recipient




Ref: Nature of Complaint

Dear Mr. /Ms. (Jones),

First Paragraph: Direct reference to the nature of complaint quoting reference of transaction/receipt number etc.

Second Paragraph: The kind of action solicited to rectify/replace or redeem the situation.

Final Paragraph: Give a suitable time-frame within which you expect the problem to be sorted out.

Thanking You,


(Signature of Sender)

Name of Sender

Encl.: Name the enclosures included to substantiate your case.

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