Sandra Gordon

345, Pleasant Street

Birmingham

18^th May, 2007.

Ref: Replacing Credit Card No: 123456890

Ms. Danielle Jones

Manager

Bank of London

London.

Dear Ms. Jones,

This is with reference to the Credit Card No: 123456890 which is in my name i.e. Sandra Gordon.

The Credit Card got damaged in an accident and is now unusable. I had spoken to the Customer Care people on 5^th May and was assured that it would be replaced within the week. Inspite of my repeated phone calls and requests the matter has not yet been resolved.

As a customer of your Bank for the past 20 years, I had expected better service from you. I request you to kindly look into the matter and send me a replacement card within the week.

Thanking You,

Sincerely,

Sandra Gordon

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