This letter is in regards to the telephonic conversation I had with one of your customer service executives on 2nd of February 2012. I am very disappointed with the quality of customer service received and would like to lodge a complaint.
I had called your company on 2nd of February 2012 to place an order for some medicines. The behavior of the customer service executive was a turn off. He sounded very rude on the call. He did not sound helpful at all and above that he had no knowledge about all the existing products. As a result I could not place my order. When I asked him to transfer the call to a supervisor he refused. This type of behavior is not at all acceptable.
I request you to look into the matter as soon as possible.
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